Privacy Policy

1. Information we collect

Information you give us

• Registration and contact details: the student's name, parent's name, date of birth, mobile and WhatsApp numbers, optional email address, address, district, education board, selected course and school name.
• Newsletter subscriptions: the email address you submit and the time of subscription, stored in our Firebase Realtime Database.
• Academic and admission information: school or board details, marks, supporting documents, and class, test, attendance and progress information that you provide or that is created during your enrolment.
• Fee and payment records: amounts, dates, receipts and transaction references when you pay the institute. The website does not collect card numbers, UPI PINs or banking passwords.
• Communications: enquiries, messages, emails, feedback, and documents or other information you choose to send us.

Information collected when you use WhatsApp with us

We receive your WhatsApp number, profile name, the messages and media you send, and message delivery or read status where available.

Information collected automatically

Our hosting and service providers may process technical information such as IP address, browser and device information, requested pages and request times to deliver the website, maintain security and investigate faults. External services on the site are described in section 7.

2. How we use your information

We use personal data for the purposes relevant to your relationship with us:

• Responding to enquiries, providing course information, counselling students and parents, and processing registration and admission requests.
• Delivering tuition and entrance coaching, study materials, classes, tests, academic feedback and student or parent portal services.
• Communicating schedules, attendance, progress, test results, admission updates and institute notices.
• Managing fee records, reminders and receipts, and contacting a parent or guardian where needed for a student's welfare.
• Sending newsletters or promotional information about courses and batches when you have agreed to receive it.
• Maintaining necessary records, improving our services, preventing misuse, and meeting applicable legal obligations.

Where consent is required, we seek it from you or, for a child, from the parent or lawful guardian as applicable. Providing contact details for an enquiry does not automatically subscribe you to promotional messages. We do not sell your personal data.

3. WhatsApp communications

We use WhatsApp to communicate with students, parents and enquirers. Where enabled, this may include the WhatsApp Business Platform and an authorised messaging provider acting on our behalf.

How website registration works

The registration form prepares a message to our contact number, +91 8592030404, and opens WhatsApp. You must tap Send in WhatsApp for us to receive the registration. For longer entries, the site provides the complete message for you to copy and paste. The current registration form does not save those details to our Firebase database, and it does not save the draft in browser storage.

The prefilled link contains the details you enter. Opening it passes those details to WhatsApp to prepare the message, even before you choose to send it. WhatsApp and your browser may handle that link under their own policies.

How you opt in

When you message us, we may reply to that enquiry. For further business-initiated messages, we ask for permission through an appropriate form, conversation or other clear opt-in. Merely entering a WhatsApp number on this website does not give permission for unrelated marketing.

What we send

• Service messages: replies, registration or admission updates, course and class information, test results, attendance or progress updates, and fee or institute notices relevant to your enquiry or enrolment.
• Promotional messages: new batches, courses, offers or events, only when you have separately agreed to receive them. Declining these does not affect admission or educational services.

How to opt out

Reply STOP or contact our office to stop WhatsApp messages; you can also block our number in WhatsApp. Tell us if you want to stop only promotions or all WhatsApp contact. For an active application or enrolment, we can arrange necessary communications by phone or email instead.

How WhatsApp data is handled

• Meta and, where used, our authorised WhatsApp messaging provider process messages to deliver the service. WhatsApp's own Privacy Policy and Terms of Service apply to its service.
• If automated replies are enabled, you can ask to speak to a member of staff or contact our office by phone or email.
• We use conversation information for the purposes described in this policy, and do not sell it or share it with other businesses for their own marketing.
• Do not send passwords, OTPs, UPI PINs, full card numbers or sensitive identity numbers on WhatsApp. Confirm fee payment instructions with our office.

4. Students under 18

If you are under 18, ask your parent or lawful guardian to review this policy and complete or supervise your registration and communications with us. We seek parent or guardian involvement and consent for processing a child's information where required by applicable law.

Parents and guardians may receive academic, attendance, fee and welfare information about their child. Promotional communications concerning minors should be directed to a consenting parent or guardian. We do not use this website to conduct behavioural tracking or targeted advertising to children. If you believe a child has provided information without the necessary permission, contact us so we can review and address it.

5. How we share information

We share information only where relevant to the purposes in this policy, including with:

• Service providers: Railway for website hosting; Google services, including Firebase for newsletter records and email services; Meta and any authorised WhatsApp messaging provider for communications; and other providers needed to operate educational or payment services you use.
• Authorised staff, parents and guardians, where needed for the student's education, application or welfare.
• Schools, boards or examination bodies, where necessary for a student's request or records and with the appropriate permission.
• Authorities, where disclosure is required by law or necessary to protect someone's safety or our legal rights.

External providers may store or process information outside India. Their services and any applicable safeguards are subject to their own terms and privacy policies and to applicable law.

6. Results, photos and testimonials

Student names, photographs, scores, ranks or testimonials may be used to recognise achievements on our website, notices or promotional materials with the appropriate permission, including parent or guardian permission for minors. To ask about a result poster or request removal of your content from channels we control, contact our office.

7. Cookies and website data

The current website does not include first-party advertising or analytics tracking scripts. It loads fonts from Google Fonts and embeds Google Maps on the Contact page; those services receive technical connection data and may apply their own cookie and privacy practices. Our hosting provider also processes standard connection and request information.

The registration button opens WhatsApp, the contact form opens your email app, and the Student Portal link opens a separate portal. Those services have their own data handling. Newsletter subscription sends your email address and a subscription timestamp to Google Firebase. You can manage cookies through your browser and choose not to open external services.

8. How long we keep data

• Enquiries and applications: retained for as long as needed to handle the request, follow up where you have agreed, and maintain necessary records.
• Enrolled student records: retained during the course and afterwards where needed for academic records, certificates, disputes or legal obligations.
• Fee and payment records: retained for applicable accounting, tax and other legal requirements.
• WhatsApp conversations and newsletter records: retained while relevant to the communication or subscription and any necessary record-keeping. You may request deletion or withdraw permission for further messages.

We review deletion requests against the purpose of the record and any legal requirement to retain it. Copies held by external providers, message recipients or in backups may be subject to their own retention arrangements.

9. How we protect data

We aim to protect personal data through reasonable technical and organisational measures, including limiting access to authorised people and using account and device security controls. No method of electronic transmission or storage is completely secure. If an incident occurs, we will take appropriate steps and make any notifications required by applicable law.

10. Your rights and choices

You, or a parent or guardian acting for a minor, can contact us to:

• Ask about the personal information we hold and how it is used.
• Request correction or updating of inaccurate information.
• Request deletion of information that is no longer needed, subject to legal retention requirements.
• Withdraw consent, unsubscribe from newsletters, or stop WhatsApp and promotional messages.
• Raise a privacy concern or exercise any additional rights available under applicable Indian data protection law.

Withdrawal does not affect processing already carried out lawfully. We may ask for information to verify your identity or authority before responding. If a concern remains unresolved, you may use the complaint mechanisms available under applicable law.

11. Grievances and contact

For privacy questions, requests or grievances, contact the Insight Plus Admin Office. We will direct the matter to the person responsible and respond in accordance with applicable requirements.

12. Changes to this policy

We may update this policy as our services or applicable requirements change. The current version will appear on this page with its last updated date. Where appropriate, significant changes will also be communicated through our usual channels.

Please also read our Terms & Conditions.